From Small Shop to Billion-Dollar Success: The Journey of Green Mountain Coffee Roasters with Pru Sullivan

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Pru Sullivan is the former Director of Continuous Learning and Organizational Development at Green Mountain Coffee Roasters. Tune in as Pru speaks with host Dr. Lindsey Godwin about how to integrate Appreciative Inquiry principles into the core of your company and with employees.

“It’s not a nice-to-have, it’s a must-have if you want to be a high-performance organization that is making a positive difference in the world.”

— Pru Sullivan

Pru sheds light on how Green Mountain Coffee Roasters leveraged Appreciative Inquiry to grow from a small shop to the billion-dollar company it is today. She describes the different ways you can adopt an appreciative approach at a growing organization, from leadership onboarding and project management to accelerating employee and collective performance and beyond.

If there’s one episode of Inspiring Impacts you should listen to, it’s this one! Pru has an incredible way of integrating Appreciative Inquiry into every aspect of business and we can all gain something from her wisdom.

Pru Sullivan is a Founding Partner of The Change Factory and a Practitioner in Residence Emeritus at David L. Cooperrider Center for Appreciative Inquiry at Champlain College-Stiller School of Business. For over a decade, Pru has been co-creating, designing, and delivering strength-based growth initiatives based on Appreciative Inquiry methodology. Her mission is to be an inspirational catalyst for personal, team, organizational, and community breakthrough growth and strength-based transformation.

Episode Highlights:

  • How Bob Stiller’s philosophy of strength-based Appreciative Inquiry impacted Green Mountain Coffee’s culture.
  • How Appreciative Inquiry creates shared ownership in organizational change.
  • Green Mountain’s AI Summit: Where their core principles were born.
  • Tips for onboarding new leaders and ensuring they’re aligned with your organization’s core values and culture.
  • The critical impact of appreciative training for frontline supervisors.
  • How to use Appreciative Inquiry in employee performance reviews to accelerate individual and collective performance.
  • Building Appreciative Inquiry into project management and product development.

Resources Mentioned:

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