McGraw-Hill Heathcare Financial Management Association
This article describes how Appreciative Inquiry has produced positive, measureable results in a variety of health care settings. It offers a basic introduction to Appreciative Inquiry, describing what it is, why it is particularly suited to the demands of today's health care systems, and why it works. Written in straightforward and accessible language, it is a good introduction to health care leaders considering using AI.
Group Health's search for possible solutions led them to a new approach to organization change called Appreciative Inquiry. By applying core Appreciative Inquiry methodologies, they enhanced relationships and communication while building enthusiasm, ownership, commitment, and a sense of purpose which was shared both within and outside their organization..
Appreciative Inquiry is a new way of working . . . a new approach for building loyalty, commitment, contentment, and positive change within a health care setting. Health Care providers, like those at Group Health, are faced with unprecedented challenges which call them to consider new approaches to leadership and organization . . . approaches that significantly increase organizational effectiveness, enhance people's capacities to change, and instill a sense of joy and wonder in the workplace. Appreciative Inquiry is one such approach.